FAQ

Please read these terms and conditions carefully before ordering from this store. By placing an order, you agree to these terms and conditions.

Shipping

For UK and EU please visit my Etsy website.

How long will shipping take?

Shipping time will vary between on shipping options and carrier.
may have some delays due to COVID.
Canada: Est. delivery 3-8 business days
USA: Est. delivery 2-6 business days
International: Est. delivery 5-22 days or longer as shipping internationally can be unpredictable

Order Processing Time

Please allow up to 7 days for your order to be processed.

Shipping Options

Chit Chats Collect (Canada)

  • ChitChats Collect provides a low-cost, fully tracked service option that expidites shipments across Canada. Customers can pick up their package at their nearest ChitChats branch.
  • Shipping within Ontario will take approximately 1-3 days or 3-8 days outside of Ontario, within Canada.
  • Shipments sent with Chit Chats Collect will be available for pickup at a ChitChats branch for 7 business days. If the pickup date has not been extended, after the seventh business day, ChitChats will begin processing it for a return to the sender.
  • It is the customer's responsibility to pick up the package. Refunds will not be issued for returned packages In the case your order was processed for return, please feel free to contact me.

For more information, please read ChitChats Collect to see if this is the right shipping option for you.

Pick Up Option - Terms & Conditions

Please consider the terms and conditions when choosing the "Pick Up" shipping option. If your order does not quality or meet these conditions, it will be refunded.

  1. **Pick up shipping option is available to ACQUAINTANCES ONLY!**
  2. I do not have a storefront where I sell my products. Please understand that I prioritise my safety first, and I have the right to refuse a pick up appointment if I do not feel comfortable doing so.
  3. If the customer has not responded within 7 days, your order will be refunded.

By choosing the "Pick Up" shipping option, you have read and accepted these terms and conditions.

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Refund Policy

Do you accept refunds/returns?

Unfortunately, I cannot accept refunds or returns on orders already sent out.

Every order is packaged with care to avoid bends. However, I am not responsible for any damage done during delivery. 

If there is an issue with your order, please send an email to [email protected] within 5 days of delivery so I can help.

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Product Info

Will the jewelry tarnish?

The jewelry is prone to eventual tarnishing. It is not suitable for overnight wear, and I cannot guarantee that the jewelry is waterproof. It is recommended to wipe off any moisture and oil before storage to prolong the life of your jewelry.

Additional Information

Kathrin Designs reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings, without prior notice. At the event at which a product is sold out, Kathrin Designs reserves the right to cancel the order and refund the amount paid.

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